Partners

Stronger together for better care

True Care System works with home and community-based care providers and with the clearinghouse and EDI partners who carry their EVV and claims data.

For providers and agencies

One system for the office and the field, certified for EVV and claims in Pennsylvania today, and ready to talk with agencies in other states.

Scheduling, EVV, care documentation, billing and payroll exports in one system.
A mobile app for caregivers and DSPs on iOS and Android.
Visits sent to Sandata for Pennsylvania Alternate EVV, and claims and eligibility with PROMISe.
A Business Associate Agreement with True Care System.

1We set up your agency's account. It is activated only once your Business Associate Agreement is in place.
2Your first user receives a welcome e-mail, sets a password and turns on multi-factor sign-in.
3That user adds your staff and gives each person the role they need.
4You enter your own PROMISe submitter account in the app and check the connection before sending.

For clearinghouses and EDI partners

True Care System exchanges standard X12 5010 files with clearinghouse and EDI partners, on each provider's own account.

Each provider uses its own submitter account and credentials, entered in the app. Passwords are stored encrypted and are never shown again.
Files are exchanged by SFTP, only with hosts whose key has been verified.
Responses are picked up from the provider's mailbox and posted to the claims they answer.

X12 5010 transactions True Care System supports
Transaction	Use
837P	Professional claims, sent
270 / 271	Eligibility inquiry, sent, and its response, received
999	Implementation acknowledgment, received
TA1	Interchange acknowledgment, received
277CA	Claim acknowledgment, received
835	Payment and remittance advice, received

Eligibility checks

Claims submission

EDI

Payment / ERA

Remittance files

Let's build a stronger care ecosystem

Talk with us about bringing your agency or your EDI service onto True Care System.