Features
What True Care System does today. Every feature listed here is part of the product.
(opens full size in a new tab)Scheduling
Plan the week with confidence
- Shifts by individual, service and caregiver
- A weekly overview you can print or export
- Open shifts that coworkers can pick up
- Call-off requests reviewed by the office
- Authorizations and their use kept in view
Electronic Visit Verification
Every visit, verified
- GPS clock-in and clock-out on the caregiver's phone
- Works through a weak signal: records wait on the phone and are sent when the connection returns
- Exceptions reviewed by the office
- Certified with Sandata for Pennsylvania Alternate EVV
Care documentation
Notes written at the point of care
- Daily notes with signatures
- Medication administration records, including as-needed doses
- Behavior support logs
- Incident reports filed from the phone
Billing & claims
From verified visit to posted payment
- 837 Professional claims built from verified visits
- Eligibility checks (270/271), in batches or in real time
- Claim responses and 835 remittance posted to each claim
- Corrections and resubmissions tracked
- Certified for PROMISe electronic claims (837P) and eligibility (270/271)
Payroll exports
Hours your payroll can trust
- Payroll runs built from visit hours
- Review, approve and lock each run
- Pay rates and overtime
- Export for your payroll provider
Compliance
Ready when someone asks
- Incident investigations with corrective actions
- An audit trail of who viewed protected health information
- Role-based permissions
- Printable records
Mobile app
Made for caregivers in the field
- For iOS and Android phones
- In English, Spanish and Vietnamese
- Shifts, clock-in, notes, incidents and messages in one app
True Care System MobileFor agencies using True Care System.
Reports
Answers without spreadsheets
- Daily notes, schedules and payroll hours
- Scheduled versus paid, and billing follow-up
- KPI scorecards
- Print or export
True Care Assistant
A helper for everyday writing and questions
- Drafts and rewrites notes from the caregiver's own words
- Answers how-to questions about True Care System
- Staff review every draft before it is saved
Questions about a feature?
We will tell you exactly what it does and how it fits your programs.